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Frequently Asked Questions

Do I need to register online?
Yes, as a visitor, or producer, you need to register with your or an Attendees name. This name can be used for the festival badge. If you buy more than one ticket, you must specify the names of all Attendees for whom the tickets are intended.

How do I purchase Tickets?
Choose the tickets in the category, or for the event, you would like to attend, and put them into the cart. You may also buy multiple tickets per purchase. At least a full name and e-mail address are requested in order to send you tickets and invoice.

If you need an invoice for your company, please fill in all relevant data for the invoice.

How do I pay and are there additional costs?
Payment is possible via PayPal or Credit Card (Stripe). All prices incl. 7% or 19% VAT. No further shipping or legal costs are incurred by the purchaser for the dispatch of event tickets.

When will I receive my tickets?
With your purchase, you will receive an order confirmation as well as an invoice and an a separate email containing your Festival Ticket(s). Depending on server traffic this may take some minutes. If you do not see the email with your purchased Ticket(s) in your Inbox within 2 hours please also check your Spam folder (some email programs and services misclassify them as spam).

What do I need for check-in?
With your ticket purchase we will send you a receipt and an individual, non-transferable access code for the stream. You need to enter the code in the Cyberdome-Player, which will open its virtual doors at www.fulldome-festival.de on May 12, one day before the Streaming Festival begins. Until then, please keep your code in a safe place!

Withdrawal period and refund?
Each order of tickets is binding immediately after confirmation and obliges to accept and pay for the ordered tickets. Nevertheless our ticket redeem policy is comsumer friendly.
In the event that you are unable to attend an event already booked due to illness or other serious personal circumstances, please write to us at contact@fulldome-festival.de and we will endeavour to refund the ticket price.

Any questions left?
Please have a look in our Terms & Conditions or contact us here and we will try to answer as soon as possible.